Your Information Should Be Treated With Care.

Depending on how you use the website, we may collect information such as:

• your first and last name;
• email address and, where provided, telephone number;
• whether you are a tutor, academy, education provider or another type of visitor;
• academy or business name;
• approximate learner numbers and areas of the platform you are interested in;
• your preferred contact method;
• the content of messages, enquiries and demo requests you send to us;
• records showing that you acknowledged the privacy information presented with a form; and
• basic technical, security and website usage information that may be generated when you visit the website, depending on the hosting, security, analytics and cookie tools enabled.

We do not ask you to provide special category information through our general Contact or Book a Demo forms. Please avoid including sensitive personal information in free-text fields unless it is genuinely necessary.

UK data protection law requires a lawful basis for each use of personal information. The appropriate basis depends on the specific purpose and context.

Where we rely on legitimate interests, those interests may include responding to people who contact us, understanding interest in our services, and maintaining the security and effective operation of our website. We must consider those interests against your rights and interests.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing potential customer relationships, maintaining appropriate records and meeting legal requirements.

Before launch, Jupiter will define documented retention periods for each major category of personal information rather than keeping enquiry and demo information indefinitely.

International processing

Some technology suppliers may process or store information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate transfer mechanism and any additional measures required for the circumstances.

Jupiter is being developed for an education context and future learning services may involve children and young people. The current public Contact and Book a Demo forms are intended for tutors, academy representatives, education providers and other adults making enquiries about the service.

We do not currently ask children to create accounts or submit personal information through those general website enquiry forms.

Before any learner-facing service for children is launched, the relevant privacy information, lawful bases, age-appropriate design, parental or guardian arrangements where appropriate, safeguarding considerations, retention rules and technical protections must be assessed specifically for that service.

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:

• the right to be informed about how your information is used;
• the right to request access to your personal information;
• the right to ask for inaccurate or incomplete information to be corrected;
• the right to request deletion in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing, including an absolute right to object to direct marketing;
• the right to data portability where it applies; and
• the right to withdraw consent at any time where processing relies on consent.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled. We would welcome the opportunity to address your concern first.